PLEASE DOUBLE CHECK YOUR ORDER!
Take a moment to ensure that you are ordering the right tray for your keyboard before placing your order.
PLEASE DOUBLE CHECK YOUR SHIPPING ADDRESS!
Make sure your PayPal account has your current address - update both your billing address AND your shipping address.
If you discover an error after placing your order, please let me know asap so that I can correct it before your order is shipped.
Do I need to have a PayPal account to purchase a tray?
No. You do not need to have a PayPal account to purchase a CinTweak tray with our Paypal checkout. You can purchase with a credit card at PayPal checkout if you prefer.
Our shopping buttons, invoicing, and shipment processing are all securely handled through thePayPal.comtransaction management system.
PayPal securely handles all of transaction details for the CinTweak website. I do not have access to any of your information other than name, email and shipping address per your PayPal invoice.
INTERNATIONAL CUSTOMERS - CONSIDER BUYING THROUGH EBAY
While the total shipping fees are a bit higher than purchasing from the CinTweak website directly, Ebay international shipping bundles the destination country's VAT taxes and customs duty fees into your purchase for a trouble free, more reliable delivery.
If Ebay services your shipping destination, you can purchase a CinTweak Keyboard tray from our Ebay listing:CinTweak on Ebay
HOW IS DOMESTIC & INTERNATIONAL SHIPPING HANDELED?
All shipments, domestic (within the United States) and international, are processed through the United States Postal Service USPS.com
As soon as your order is prepared for shipment, you will receive an email update with shipment tracking information.
For international shipping, USPS will hand off the shipment to one of your country's mail/parcel systems for the completion of delivery.
Domestic shipping takes 2-3 business days on average.
International delivery can take 6-10 business days or longer subject to your location. Please be aware that in the current Pandemic environment, normal international shipping times WILL vary significantly...2-3 months of customs delays are not unheard of.
HOW IS SHIPPING DAMAGE HANDELED?
When your package arrives, please inspect it to ensure the box has not been crushed, punctured or damaged. If it has please take pictures of it prior to opening the package.
If your tray is also damaged, please take additional pictures and send them to me.
I will ship a replacement unit to you and start the process for reimbursment from the shipper.
CAN I BUY A CINTWEAK ON AMAZON?
Yes...If you are based in the United States, and you would prefer to buy through Amazon.
Due to the excessive fees for listing on Amazon, the CinTweak trays are priced higher there.
Visit theCinTweak Amazon Storefront.
Or you can purchase a CinTweak Keyboard tray from our Ebay listing:CinTweak on Ebay
What if I Need to order multiple trays and/or models?
If you need to order more than one tray or model, please email me for a custom invoice and bulk shipping rates at:
Be sure to specify:
so that I can prepare an accurate quote and issue a custom invoice for you through the Paypal system.
WHAT IS YOUR RETURN POLICY?
Please keep the original packaging.
I am confident that you will benefit from the improved work flow of having better access to your keyboard in your creative work zone.
If after using it for 30 days, you decide the CinTweak is not for you, just let me know and send it back undamaged for a refund of the purchase price.
You will be responsible for return shipping costs.
I HAVE ADDITIONAL QUESTIONS!
If you have additional questions, I am happy to help. Contact me at your convenience:
phone: 702 818 3964